Privacy Policy

PrimeOrbit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services"). Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

1.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Services, including:

• Account Information: Name, email address, company name, job title, phone number, and password when you create an account
• Payment Information: Billing address and payment card details (processed securely through our payment processors)
• Communications: Information you provide when you contact us for support, feedback, or inquiries
• Profile Information: Any additional information you choose to add to your account profile

1.2 Information We Collect Automatically

When you access our Services, we automatically collect certain information, including:

• Usage Data: Information about how you interact with our Services, including features used, pages visited, and actions taken
• Device Information: Browser type, operating system, device type, unique device identifiers, and IP address
• Log Data: Server logs, access times, referring URLs, and error logs
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Cloud Infrastructure Data

To provide our cloud cost management services, we collect data about your cloud infrastructure, including:

• Cloud resource usage and configuration data
• Cost and billing information from your cloud providers
• Resource tags and metadata
• Performance and utilization metrics

This data is collected through secure API integrations with your cloud providers (such as AWS, Google Cloud, and Microsoft Azure) using credentials you provide.

We use the information we collect for the following purposes:

• Provide Services: To operate, maintain, and deliver the features and functionality of our Services
• Cost Analysis: To analyze your cloud spending and provide optimization recommendations
• Account Management: To create and manage your account, process transactions, and send related communications
• Customer Support: To respond to your inquiries, requests, and provide technical assistance
• Improvements: To understand usage patterns and improve our Services, features, and user experience
• Communications: To send you updates, newsletters, marketing materials, and other information (with your consent where required)
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with legal obligations and enforce our terms and policies

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, such as hosting, payment processing, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

3.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Applicable legal, regulatory, and contractual requirements
• Our legitimate business interests

When your information is no longer needed, we will securely delete or anonymize it.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@primeorbit.com. We will respond to your request within the timeframe required by applicable law.

We use cookies and similar tracking technologies to collect information about your browsing activities. Types of cookies we use include:

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. When we transfer your information internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with appropriate security measures
• Compliance with applicable data transfer frameworks

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we have collected information from a child under 16, please contact us.

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information we hold about you
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@primeorbit.com.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal bases for processing personal data include: performance of a contract, compliance with legal obligations, legitimate interests, and consent.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

PrimeOrbit
Email: legal@primeorbit.com

For data protection inquiries in the EEA, you may also contact our Data Protection Officer at the same email address.