Customers
say a lot. Right
people hear nothing.

PrimeOrbit turns every customer conversation — messages, emails, calls, tickets, forums — into actions, and routes them to the right person in Leadership, Sales, Support, and Product automatically.

Start free → See how it works
primeorbit action center
Live
Slack
Rate limits are killing our integration. We're evaluating other options.
Churn risk$48K ARR
→ Routed
⚙ Eng
👤 CSM
Forum
Bulk export — 47 upvotes in this thread. When is it coming?
Feature req47 votes
→ Routed
📋 Product
Call
We're scaling to 3 more teams in Q2. We'll need more seats.
ExpansionEOQ signal
→ Routed
💰 Sales
The problem PrimeOrbit eliminates
The Human Stitching Tax.
Your team spends too much time following up on conversations and manually updating systems of record. It's slow, error-prone, and hard to scale. PrimeOrbit eliminates that work entirely.
Actionable Customer Intelligence

From wasted data to company-wide signals.

01 — Connect
Messages Mail Logs Tools

Multiple Sources

Connect to popular tools, custom integrations, or bring your own data — into one stream.

Ingested
02 — Unify
Blind men and the elephant — everyone sees a piece, PrimeOrbit sees the whole customer

Unified Picture

Identify the customer across every platform — no more blind spots, one high-context profile.

Synced
03 — Analyze
Intent spike Churn risk Expansion Feature req Upsell

Deep Insights

AI extracts deep actionable insights from each dialogue — ranked by revenue impact.

Intelligence active
04 — Execute
Jira ticket Slack alert CRM task Email draft CS escalate Upsell flag

Generate Action

Automatically trigger Jira tickets, Slack alerts, CRM tasks and email drafts — zero manual effort.

Outcome triggered
Connect once.
It runs in the background.
No New Tools to Learn
Your Data. Your Control.
Within Your Firewall
Real-world results

The numbers speak for themselves.

50%
fewer escalations
29%
faster resolution
0
manual handoffs
24/7
always on
Who benefits

Every team gets what they need, automatically.

✦ CS

Catches at-risk accounts before they churn

The moment a customer sounds off — anywhere — your CS person is notified with full context.

→ Risk flagged before the cancellation email
◈ Engineering

Gets bug tickets without anyone filing them

Customer post → Jira ticket, right priority, right person. No manual relay.

→ Bugs routed automatically, no triage
○ Product

Sees what customers actually want built

Every feature request, every channel, ranked by revenue. Updated daily.

→ Ranked backlog — not internal guesswork
✦ Sales

Hears about upsells and risk in real time

Expansion hints, competitor mentions — surfaced to the right rep immediately.

→ No more deals going cold in forum threads
Integrations

Reads from where they talk.
Writes to where you work.

Outlook
Email
Slack
Communities
Salesforce
CRM
Zendesk
Tickets
Jira
Issues
Discord
Community
Intercom
Chat
Gmail
Email
Gong
Calls
Linear
Issues
Discourse
Forums
GitHub
Issues
Notion
Tasks
Webhooks
Any source

Custom tool integrations and webhooks supported for any source not listed.

What our users are saying
"We caught a churn risk we would have completely missed. The customer mentioned it once, in a forum thread, at 11pm."
— Head of CS, early beta customer
"First week, Product had a ranked feature list they'd never seen before. It was all in Slack — we just weren't reading it."
— Founder, B2B SaaS, $12M ARR

Your customers are talking.
Here's what they're saying.

Connect in 2 minutes. See what's been hiding in your conversations.

Start free → Talk to us

Free 14-day trial. Starts at $25/month. Cancel anytime.

About Us

PrimeOrbit is the post-conversation layer for companies that talk to customers.

Every customer interaction tells you something. About how they feel, how they use your product, what they need. At PrimeOrbit, we believe that the companies that win are the ones where that signal reaches the whole company, not just the person who happened to see it.

The team

Microsoft
IIM Ahmedabad
Enterprise AI/ML
Based in Redmond, WA

Get in touch

The best way to reach us is through the product itself — we use PrimeOrbit to listen to every conversation we have with customers. You can also reach us directly:

contact@primeorbit.ai

Simple to start. Flexible as you grow.

Starts at
$25/mo
Free 14-day trial · No credit card required

Every company is different

The right plan depends on how many conversation sources you connect, which systems of record you use, and how your team works. We don't believe in one-size-fits-all pricing.

Some teams need one integration. Others need twelve. Reach out and we'll work something out that makes sense.

Get in touch

Tell us what you're working with and we'll put together the right plan for you.

contact@primeorbit.ai